Animal Health and Welfare Service Standards

Our Mandate

Advance animal health and welfare and veterinary public health through education, inspection, surveillance, research and emergency preparedness/response.

Our Services

The main service delivered by the Animal Health and Welfare Branch relates to Permits, Licences, Certificates & Registrations.

Our Service Standards

The two service standards delivered by the Animal Health and Welfare Branch are Inspection and Licensing.

  • Inspection - Under numerous legislative authorities, staff carry out inspection and enforcement activities in meat plants, deadstock facilities, livestock auction markets, animal research and supply facilities, municipal pound facilities, livestock medicine outlets and bee yards.
    • We aim to provide a written inspection report within 30 business days. If we are unable to provide the report, clients will be notified on when they may expect a report within 30 business days.
  • Licensing - The branch also administers licensing programs under various pieces of livestock and other animal related legislation.
    • We aim to mail out approved new license applications within 30 business days of receipt, provided the licence application is fully completed.

Results for 2013-14

Service Standard Target (%) Actual (%)
Animal Health & Welfare We aim to provide a written inspection report within 30 business days. If we are unable to provide the report, clients will be notified on when they may expect a report within 30 business days. 90 97
Animal Health & Welfare We aim to mail out approved new license applications within 30 business day of receipt, provided the licence application is fully completed. 90 92


Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca.


For more information:
Toll Free: 1-877-424-1300
Local: (519) 826-4047
E-mail: ag.info.omafra@ontario.ca
Author: OMAFRA Staff
Creation Date: 04 September 2014
Last Reviewed: 04 September 2014