Environmental Management Service Standards
The Environmental Management Branch provides knowledge and expertise to its stakeholders through coordination of environmental sustainability programs, knowledge translation and transfer, development of collaborative partnerships and the development of multiple access points for technical information.
The drainage program (which includes the Agricultural Drainage Infrastructure Program and the Tile Drainage Loan Program) is to encourage the development of agricultural land in an environmentally responsible manner by providing financing for both municipal and private drainage projects.
The Farm Implements Registration Program registers distributors, manufacturers and dealers of farm machinery in Ontario, as required by the Farm Implements Act.
The mandate of the Nutrient Management Program is to administer the Nutrient Management Act, 2002 and associated regulations. The purpose of the Act is:
"... to provide for the management of materials containing nutrients in ways that will enhance protection of the natural environment and provide a sustainable future for agricultural operations and rural development."
Our Service Standards
Subject to operational exigencies, in the usual course of business*, standards for each of the program services are outlined below:
Drainage Tile Loan - We aim to process fully completed tile loan applications within 30 business days of being received.
Drainage Grant Program - We aim to process fully completed grant applications for the Agricultural Drainage Infrastructure program received in a fiscal year before deadline announced for that grant (ie. last business day of January for superintendents and maintenance grants, Feb. 15 for construction grants) will be processed by the end of that fiscal year.
Farm Implement Registration - We aim to mail out fully completed registration renewal packages to the client at least six weeks before the registration expiry date.
Farm Implement Registration - We aim to issue registration certificates within 45 business days of receipt of fully completed application.
Farm Implement Registration - We aim to send out application packages within 10 business days of receiving a request.
Nutrient Management - We aim to approve fully completed Nutrient Management Strategies and plan applications within 50 calendar days of receipt.
Nutrient Management - We aim to issue certificates or licences to applicants who have successfully completed all requirements within 10 business days.
Nutrient Management - We aim to approve fully completed Non-Agricultural Source Material (NASM) plan applications within 50 calendar days of receipt.
Feedback and complaints are handled as outlined below:
We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to firstname.lastname@example.org.
For more information:
Toll Free: 1-877-424-1300