Food Inspection Branch Results for Food Safety Science Unit

Graph 3:

Title of Graph: Food Safety Science Unit Advice to Clients - Annual Survey

This graph portrays the client's satisfaction rate as a percentage for 6 items for the period of April 1, 2010 to March 31, 2011:

  1. Advice or service was provided according to timelines discussed. Results: 88 per cent
  2. Interaction was courteous and professional. Results: 100 per cent
  3. The level of interaction was appropriate. Results: 92 per cent
  4. Advice or service met clients needs at the time it was delivered. Results: 84 per cent
  5. Advice/service improved client knowledge or preparedness. Results: 84 per cent
  6. Overall satisfaction with advice/service. Results: 94 per cent

The above percentages were calculated by determining the average of all respondents' scores, dividing this by 5 and multiplying by 100.



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