Ministry of Agriculture, Food and Rural Affairs

Rural Programs Service Standards

Our Mandate

Support agri-food, agri-businesses and communities through the design and delivery of transfer payment programs.

Our Services

Our service standards relate to our funding programs.

Our Service Standards

Subject to operational exigencies, in the usual course of business.

Ontario Wildlife Damage Compensation Program

• Applicants will be notified about application assessment results within 30 business days of receiving all documentation.

Rural Economic Development Program

• Applicants will be notified as funding decisions are reached, within about four months from the posted intake closure date.
• Payments will be processed within 45 business days of receiving claims and all necessary information.

Farm Property Tax Program

• Start-up Farming Business Income Exemption applications will be reviewed and processed for decision within 30 business days of receiving all required documentation.

Results 2017-18

Program/Service	Service Standard	Target (%)	Actual (%)
Ontario Wildlife Compensation	Applicants will be notified about application assessment results within 30 business days of receiving all documentation.	-	81
Rural Economic Development Program	Applications will be reviewed and processed for decision within approximately 4 months from the posted intake closure date.	90	100
Rural Economic Development Program	Payments will be processed within 45 days of receiving claims and all necessary information.	80	87

Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca.