Service Standards

At the Ministry of Agriculture, Food & Rural Affairs we are committed to:

  • Delivering high quality service;
  • Being transparent and
  • Being accountable for results.

Service standards are one of the tools that we use to achieve those goals.

Program Service Standards

OPS Common Service Standards

All ministries have a common set of service standards for telephone, email, on-line, mail and in-person locations.

Accessibility Service Standards

We are committed to a barrier-free and accessible workplace, where every colleague and customer is treated fairly, equitably and with dignity. We are working to ensure our services are accessible.

Under the French Language Services Act, clients have the right to access our services in English or French.

Feedback on our Services

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca.


For more information:
Toll Free: 1-877-424-1300
E-mail: ag.info.omafra@ontario.ca